19 Sep Real Estate Success Series: Telephone Techniques - 2CE Real Estate Success Series: Telephone Techniques - 2CE Thursday, September 19, 2019 (2:30 PM to 4:30 PM) 31 CE Hours Pebble Creek Golf Club, Tampa, Florida 2 Hours CE Credit Details You're Registered! DescriptionLocationInstructorsCancellation Policy You depend on the telephone for continued business. But to ensure continued business, you must know how to handle telephone transactions effectively. Take this course and learn skills that you need to handle the types of telephone situations that you encounter on a day-to-day basis in a variety of selling situations. Objectives: After taking this class students will be able to: Identify the importance of effective telephone techniques when working with customers Learn the proper handling of incoming calls Understand the difference between warm and cold canvassing What information should be gathered before the phone rings in the morning How to overcome objections What is trial close and why are they important ATTENDANCE POLICY 1. FREC requires a licensee to attend 90% of each of the classroom hours. Physical attendance is required for the duration of class. Please allow adequate commute time. This policy is strictly enforced. 2. You are required to sign-in/sign-out to be recorded as attended and earn CE. 3. No exceptions will be made. CLASSROOM ETIQUETTE • ALL MATERIALS ARE COPYRIGHTED AND MAY NOT BE REPRODUCED IN ANY WAY. VIOLATORS WILL HAVE TO LEAVE CLASS AND WILL NOT RECEIVE A REFUND. • Electronic note-taking is permitted on silent devices ONLY. • Cell phone use is permitted ONLY outside of classroom during designated breaks. Please be sure it is silenced and put away. Pebble Creek Golf Club Pebble Creek Golf Club10550 Regents Park DrTampa, FL 33647 Map & Directions Joanne Chando 2015 Florida Realtors® Educator of the Year and 2014 Broker of the Year for her association, Joanne has 35+ years of transactional experience she shares when she teaches,coaches and mentors. She was a 2016 featured presenter at RAPPD and regularly keynotes at WCR Chapter Business Resource Meetings.Joanne is a CIPS, REBAC, PMN and RPR instructor and is Florida Realtors® LCIW approved. A $10 fee will be assessed for class cancellations not received at least 24 hours before the start of class time. Cancellations must be completed through the Member Portal or by emailing education@tamparealtors.org.